Returns & Exchanges

Purchases Made at Your Local Store
  • Items purchased in store cannot be returned via mail.
  • An original receipt dated within 30 days of purchase is required for a full refund to the original tender.
  • Receipt dated after 30 days of purchase will receive a full refund to an in store merchandise credit.
  • Returns from a check purchase will have a 10 day waiting period for cash back. Debit cards using a PIN will receive cash.
  • Non-receipted returns, accompanied by a photo ID (state issued driver's license or IDs, passport, military ID) will receive a merchandise credit for the current selling price of the item.
  • All returns are subject to system verification and/or approval. 
  • Sales are final on all clearance marked down 70 off original price.\
Online Order Returns via Mail
  • You may return purchases made from our website within 30 days of receipt of your order.
  • Shipping & handling charges are non-refundable.
  • Merchandise returned must be in new condition and in its original packaging.
  • Due to health reasons, swimsuits, breast pumps, breast pump accessories and fragrances are not returnable.
  • Some merchandise returns are subject to a re-stocking fee.
  • We apologize as we do not currently offer an exchange program. Follow the return instructions below, then place a new order for the desired items at Please note: New order will include shipping & handling charges.
  • Online order returns by mail should be sent to:
    Returns Center
    1806 38th Avenue East
    Bradenton, Florida, 34208-4708

Returns by Mail instructions:

  1. Circle the item number of the items you are returning.
  2. Enclose the unused, unwashed and unworn merchandise with the tags attached along with the return slip.
  3. We cannot assume responsibility for lost or damaged packages or the whereabouts of your package in transit, we recommend you insure your package and ship it via a trackable shipping method.
  4. Burkes Outlet will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
  5. Shipping & handling charges are non-refundable.
  6. You will receive an email notifying you when we have received your return and credited your account. Please note: it may take up to two full billing cycles for your credit to apprear on your credit card statement.

Merchandise returned within 30 days of receipt will be refunded to the original form of payment. If you are returning a gift that was bought by another customer, the original purchaser will receive a credit for the return on their credit card after the item is returned to our fulfillment center or you may return the gifted item to one of our local stores to receive a store credit or an exchange of the item.

Online Order Returns to Store
  • Customers returning an item to a store can make an exchange with the value of that item applied to any merchandise in the store.
  • After 30 days of purchase you will receive a full refund to an in store merchandise credit.
  • With a copy of your online emailed receipt or packing slip and merchandise is returned within 30 days of receipt we can also refund to the original credit card payment.
  • If you do not bring your online emailed receipt or packing slip to the store when returning items you will be credited the store's current selling price of the item.
  • Cash refunds for online purchases are not available in stores.
  • Shipping & handling charges are non-refundable.
  • Select items may not be returnable to the store. This will be indicated on the product page.
  • You will also need to present a photo ID (state issued driver's license, passport, military ID or other government issued ID) at the time of the return.
  • Find your closest store here

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Saturday 9:00 am - 5:00pm EST
Sunday 10:00am - 5:00pm EST

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Monday - Saturday  9:00am - 5:00pm (Eastern)

Sunday 10:00am - 5:00pm (Eastern)

Customer Care Center

P.O. Box 25207

Bradenton, FL, 34206-5207

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